Refund Policy

Effective Date: June 2, 2025

Thank you for shopping with Lil’ Paradisa. We take pride in crafting unique botanical environments and providing quality service. Please read our policy carefully before making a purchase.

1. General Policy

We do not accept returns on:

Custom orders (paludariums, terrariums, design services)
Live goods (plants, invertebrates, animals)
Opened or used products

All sales of custom and live goods are final.

We may accept returns or exchanges on non-custom, unused items (e.g., tools, non-living accessories) within 7 days of delivery, at our discretion.

2. Damaged or Incorrect Items

If your order arrives damaged, missing parts, or not as described:

Notify us within 12 hours of delivery.
Provide clear photos of the item, packaging, and shipping label.
Email: contact@lilparadisa.com

We’ll assess the situation and may offer a replacement, store credit, or partial/full refund, depending on the case.

3. Live Goods Guarantee

We pack and ship live items with care. However, because of the nature of live goods:

DOA (Dead on Arrival) claims must be made within 12 hours of delivery confirmation.
You must include unedited photos of the unopened shipping box and contents.
Someone must be present to receive the delivery — no refunds for items left in heat, cold, or delay due to missed delivery.

Refunds or replacements for live goods are not guaranteed, but we will review each claim case-by-case.

4. Cancellations

Orders may be canceled within 24 hours of purchase unless:

Customization or material sourcing has already begun.
Plants or animals have already been prepped for shipping.

Email us at contact@lilparadisa.com to request a cancellation.

5. Return Shipping

If a return is approved:

Customer is responsible for return shipping costs.
Item must be returned in original, unused condition and packaging.
Tracking is required; we are not responsible for lost or damaged returns.