top of page

Shipping Policy

Effective Date: June 2, 2025

At Lil’ Paradisa, we take pride in safely delivering your botanical creations, plants, and live animals. We’re committed to quality, care, and transparency at every step. Please review our shipping policy in full before making a purchase.

Processing Times

  • Custom Builds (Terrariums, Paludariums): Estimated build and prep time is 1–4 weeks, depending on project size, sourcing needs, and water cycling time.

  • Standard Items (Cuttings, Soils, Tools, Accessories): Shipped within 3–5 business days.

  • You’ll receive email notifications for both your order confirmation and your shipping/tracking update.

Shipping Locations

  • We ship across Canada, United States of America (US/USA), Asia, Europe, everywhere.

  • Local delivery or free pickup is available in the Greater Toronto Area (GTA) — available at checkout.

  • For international or U.S. inquiries, please contact contact@lilparadisa.com

Shipping Methods & Fees

  • We partner with trusted carriers (Canada Post, UPS, Purolator) and calculate shipping at checkout based on weight, size, and destination.

  • Local delivery is offered for fragile or oversized setups (quote provided after checkout if applicable).

  • All orders come with tracking once shipped.

Live Plants & Perishable Goods

  • We ship live plants Monday–Wednesday to avoid delays over weekends.

  • All plants are packaged using insulation, moisture-retaining wraps, and protective cushioning.

  • In extreme weather conditions, shipping may be temporarily paused to protect the health of your plants.

  • If your plants arrive damaged, notify us at contact@lilparadisa.com with photos within 12 hours of delivery for review.

Live Animals

Lil’ Paradisa provides safe, legal delivery of small invertebrates and compatible paludarium species, such as springtails, isopods, and aquatic shrimp. Our live animal shipping practices are designed to protect their health and meet Canadian guidelines.

Live Animal Shipping Details:

  • Only available within Canada where allowed by law.

  • We only ship Monday to Wednesday with Priority or Express services.

  • Insulated packaging, moisture, and seasonal heat/cool packs are included when needed.

  • Someone must be present at delivery. We are not responsible for live arrivals left in mailboxes or outside.

  • Live Arrival Guarantee applies only if:

    • Shipping address is correct.

    • The package is received on the first delivery attempt.

    • An unedited, uncut, video of the unboxing and any concerns brought up within 12 hours of delivery

By purchasing, you agree you are 18+ or have guardian consent, and that you understand local bylaws regarding species ownership.

Delays & Tracking

While we aim for quick and safe delivery, delays may occur due to carrier issues, weather, or high volume. We do our best to communicate any delays and update your tracking promptly.

Returns & Replacements

  • Due to the nature of our products, custom designs, live animals, and perishable plants are non-returnable.

  • If an item arrives damaged or defective, please contact us within 12 hours with photo documentation.

  • Eligible refunds or replacements are processed on a case-by-case basis.

bottom of page